No customer service at all

that response is all I ever get from you. your technician who came out to look at the phone told us that he has to go back and speak to his supervisor. he was not even sure if the phone was under guarantee. At the time it was only 9month old. we never heard back from him. we then were asked to send the phones serial number. why your technician did not do that himself just shows how utterly useless your support is. we sent you all the info and still nothing. the same will happen here. But I will continue to inform the people what disregard you have for your clients