No customer service apparently

First off I'm not sure they even deserve one star for their responsiveness, but I couldn't rate them zero on HelloPeter.

I emailed accounts at Vox to ask why I'm being charged considerably more for my fibre line than their published price. That was 8 days ago. I got an autoreply with a reference number, but nothing further.

I also asked why their process to upgrade or downgrade my package looks more like I'm signing up for a new service including delivery options.

Let's see if writing this on HelloPeter elicits a response. Clearly normal channels don't work.