NO CUSTOMER SERVICE AND NO SUPPORT AND NO TECHNICAL SUPPORT

Vox customer service, technical support and other support is none existent, Vanderbijlpark is continuously down and that being said working from home a lot. Yesterday @13:38 my internet went down. Thought is is the usual outage of the day. However when I looked at my rooter a red lights was on. I phoned technical services. The consultant sounded as if I am disturbing him, He said he connected to my rooter and done a refresh or something. Asked me to reboot which I have done. Red light still appearing. He logged a ticket with Vumatel. After an hour I phoned again and the 2nd consultant was friendly. I asked him to see if he can connect to my rooter. He only said a ticket was logged and disconnected the call. At 5pm I phoned again due to no contact made to me as yet. The consultant then checked if he could connect to my rooter which he could not. My question. How did the 1st consultant connect. Did he just say that to make me happy as I cannot see what he is actually doing. I phoned again at 12pm today and only response "the technical team is attending to the area outage and will then attend to my ticket". I was also informed that it can take up to 72 hours for technicians to attend to my issue. Really!! I am considering moving to another provider I know which is actually assisting their customers promptly.

Secondly, I wanting to change my cell phone number on my account. I have been on the phone with VOX for more than an hour where this person transfer me to that person. Then that person transfer me to another person. And guess what. My number still not changed.

And this is what my payment every month go for. NO CUSTOMER SERVICE AND NO SUPPORT.

Be sure I will definitely NOT NOT NOT recommend Vox Telecoms to anybody.