No customer service and no accountability
<p>I got my Vox insitlation on the 13th Otober, I would confedntly say I have had 50% up time and 50% down time, I have nothing but issues since the date of instalation.</p> <p> </p> <p>No one in the office will take accountability, all passing you on to the next team.</p> <p> </p> <p>I would like to make special mention of Michelle Goetz and Anton Lidenburg... to to most usless pair of sales rep and manager of the Fibre to the home department.</p> <p> </p> <p>Point of this - DO NOT GET VOX!</p>
Good day Mendel
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you in the morning.
Regards,
Vox Telecom
Good day Mendel
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you in the morning.
Regards,
Vox Telecom
Good Morning Mendel,
We can confirm that the necessary credits have been processed against your account.
We have sent you an updated statement together with a copy of the credit notes directly from our system, you should receive this within the next few minutes.
Please note that the amount will reflect as a credit balance on your account and will be taken into consideration with your next debit order.
We do apologise for the inconvenience caused. Please feel free to contact our service desk should you have any further queries. ***
Regards
Vox Telecom
Good Morning Mendel,
We can confirm that the necessary credits have been processed against your account.
We have sent you an updated statement together with a copy of the credit notes directly from our system, you should receive this within the next few minutes.
Please note that the amount will reflect as a credit balance on your account and will be taken into consideration with your next debit order.
We do apologise for the inconvenience caused. Please feel free to contact our service desk should you have any further queries. ***
Regards
Vox Telecom