MS
Mark S
1 reviews | Active since Nov 2022
19 Feb 2024, 11:29
No customer service
If you lucky,maybe they will reply here,because their customer service is non existent. You just hold on forever and when someone answers,they just put you through to a department that also dont want to bother themselves by answering the phones. But just skip a payment, and they on you like white on rice.
Helpful (0)
Replies (7)0
Replies (7)MS
Mark S's updateReviewer Update
19 Feb 2024, 11:36And i am a complex Manager which is suppose to guide residents into what service provider they should use.
MS
Mark S's update19 Feb 2024, 11:36
Reviewer Update
And i am a complex Manager which is suppose to guide residents into what service provider they should use.
Vox Telecom's replyOfficial
19 Feb 2024, 12:20Good day, Mark S
Thank you for your review.
Please note that the details of your complaint has been sent to the Accounts team to assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Accounts team to assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Feb 2024, 12:20
Official
Good day, Mark S
Thank you for your review.
Please note that the details of your complaint has been sent to the Accounts team to assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Accounts team to assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Feb 2024, 12:00Good day, Mark S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Feb 2024, 12:00
Official
Good day, Mark S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MS
Mark S's updateReviewer Update
20 Feb 2024, 15:36Dear vox
Yes i received a email,only to tell me to phone the number of where the dept do not answer,and i dont just hold for 5min. And i tried it again today,but again no answer,nothing to say maybe you are a number in a line, just endless ringing and holding on. Asking me to do the same thing that i have a problem with is not really helping. Instead i asked if someone can contact me
Yes i received a email,only to tell me to phone the number of where the dept do not answer,and i dont just hold for 5min. And i tried it again today,but again no answer,nothing to say maybe you are a number in a line, just endless ringing and holding on. Asking me to do the same thing that i have a problem with is not really helping. Instead i asked if someone can contact me
MS
Mark S's update20 Feb 2024, 15:36
Reviewer Update
Dear vox
Yes i received a email,only to tell me to phone the number of where the dept do not answer,and i dont just hold for 5min. And i tried it again today,but again no answer,nothing to say maybe you are a number in a line, just endless ringing and holding on. Asking me to do the same thing that i have a problem with is not really helping. Instead i asked if someone can contact me
Yes i received a email,only to tell me to phone the number of where the dept do not answer,and i dont just hold for 5min. And i tried it again today,but again no answer,nothing to say maybe you are a number in a line, just endless ringing and holding on. Asking me to do the same thing that i have a problem with is not really helping. Instead i asked if someone can contact me
Vox Telecom's replyOfficial
21 Feb 2024, 14:44Good day, Mark S
Our debtors team are not able to reach you on the nominated numbers provided, please confirm an alternative number?
Regards
Vox
Our debtors team are not able to reach you on the nominated numbers provided, please confirm an alternative number?
Regards
Vox
Vox Telecom's reply21 Feb 2024, 14:44
Official
Good day, Mark S
Our debtors team are not able to reach you on the nominated numbers provided, please confirm an alternative number?
Regards
Vox
Our debtors team are not able to reach you on the nominated numbers provided, please confirm an alternative number?
Regards
Vox
MS
Mark S's updateReviewer Update
21 Feb 2024, 14:47*** is the correct number,but your number came up as spam,so my phone blocked it. I marked it now as Not spam,so they can phone from tha same number again.
MS
Mark S's update21 Feb 2024, 14:47
Reviewer Update
*** is the correct number,but your number came up as spam,so my phone blocked it. I marked it now as Not spam,so they can phone from tha same number again.
MS
Mark S's updateReviewer Update
22 Feb 2024, 11:29Again i phoned,it rang for 17 minutes and then it cuts off automatically, without ever speaking to a person.... How is this customer service???
MS
Mark S's update22 Feb 2024, 11:29
Reviewer Update
Again i phoned,it rang for 17 minutes and then it cuts off automatically, without ever speaking to a person.... How is this customer service???