NO CUSTOMER SERVICE, 3 MONTHS WIFI ERROR AND RIDICULOUS CANCELATION FEE.

Installed the Vox WiFi on Oct 2022. Month end of Oct I received an invoice of 1000.fine they fixed the problem or mistake.

On Dec 2022 the service got bad, tried to contact them but as you can guess no response on I then sent them an email saying I want to know about cancelation process and to cancel as their service is quite bad and unbearable. Also having a bad CUSTOMER SERVICE.

They tried and fixed their errors after receiving multiple emails from me. They service started being good and on the 20th of Jan 2023 I sent out and email to them saying." I don't want to cancel your services I'm good I will continue with them!! "... I Then received an email saying my cancelation will be effective soon and they have already cancel on my behalf as I didn't pick up their Calls and billed me with an invoice on 1800 for cancelation.

I sent out a couple of Emails asking how and why do they cancel my subscription on my behalf as a customer without having my call recorded that I agree to the cancelation lol but guess what no response from them and a more bad customer service!

February 28th 2023 that was the last day I ever had wifi at my House. Mind you I installed it because I am a student and I study from home. I then tried and tried to contact them you can now guess no response because of their Bad Customer service.

I proceeded to pay for the month of March thinking they will rectify their mistake but they didn't and I even went on lengths of sending them proof of payment etc but no response or any action. Instead I got a call from their mediator saying I am being handed over by VOX and I need to pay 2200 that I owe, for "cancelation premature cancelation to be exact" I don't know for what because to me I should still. Be receiving service as I am still their customer and even paid after not receiving any service from them.

I explains my problem to their mediator since they don't answer their customers emails. But to this day I didn't receive a call back from any Vox team I asked one of their sales reps to help me with this matter gave out my emails and numbers he told me I should ask help from the person who registered me. Asked another one to this day I haven't received a call from him or his senior.