MD
Marc D
1 reviews | Active since Feb 2010
19 Jun 2023, 14:50
No Customer service!
I updated my banking details on their customer portal, after I changed banks. Month end came and no debit order went off my new account. Vox says I never did. Even their portal says I am up to date with my payments. Yet I still get emails saying my services will be suspended and my account is not up to date? My account was just suspended. I made an additional payment and now the account says I am in credit????? Pathetic!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Jun 2023, 15:44Good day, Marc
Thank you for your review.
Kindly note that we have escalated your complaint to the debtors team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated your complaint to the debtors team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Jun 2023, 15:44
Official
Good day, Marc
Thank you for your review.
Kindly note that we have escalated your complaint to the debtors team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated your complaint to the debtors team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Jun 2023, 07:59Good day, Marc
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2023, 07:59
Official
Good day, Marc
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox