NO CONNECTIVITY, POOR CUSTOMER SERVICE

Item: Vox Telecom
Rating: 1
Author: Carly M

I have been out of connection for the past 5 days, bare in mind that i work from home and no one seems to care. I keep getting emails and text messages to say that my internet has been restored but i have no connectivity. I spend hours trying to call through to someone until i deplete my airtime and still no one calls back. Ive sent an email through to complain and no one has attended to it, no one has called to follow up. I regret the say i signed up with this company

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

02 Dec 2023, 09:21

Good day Carly M,

We have received and acknowledge your complaint.

The details of your complaint has been escalated internally for investigation and urgent attendance.

We will contact you very soon to assist with the resolution and/or feedback of your complaint.

Kind Regards
Vox Team

Vox Telecom's reply02 Dec 2023, 09:21

Official

Vox Telecom's replyOfficial

06 Dec 2023, 12:35

Good day, Carly.

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the link has been restored.

Please do let us know if there is anything else we can assist you with.

Kind Regards,
Vox

Vox Telecom's reply06 Dec 2023, 12:35

Official