No connectivity & horrible service

I am a new customer and I am already beyond annoyed with the service I have received from Vox. What a mistake signing up with them. From customer service to connectivity, it's all just horrible!

I was assigned an Account Manager called Naledi Dlamini. Naledi has done absolutely nothing to help set up my fibre with Vox. She refuses to answer my calls and emails. In total now, I have made more than 20 phone calls to Vox to firstly get my router and get online and secondly to please send a port request to Telkom ASAP to port my number.

The request to port my Telkom number has still not been processed. Every time I call Vox, I am told that I need to speak to Naledi or Naledi's manager and latest Naledi's manager's manager and NONE of them bother answering their phones.

To top it off, I am paying R950 for a 20mbps line and I get 0.27mbps speed! I mean even Telkom is better than Vox and Telkom are the bottom of the barrel. What I now want is to just cancel this line and get another decent service provider.