No connectivity for 3 weeks
<p>No connectivity for 3 weeks after UPgrading contract. We have instead been using mobile data on multiple devices for work and school assignments and research. No consultant has managed to help resolve the problem. Hours spent on the phone taking direction from consultants to change settling, reboot, etc etc etc. Requested a consultant the first day. Will be cancelling contract. Not worth the frustration. </p>
Good day, kindly forward us your contact details so that an agent may call and assist with your request.
Kind Regards
Vox Telecom
Best regards,
Good day, kindly forward us your contact details so that an agent may call and assist with your request.
Kind Regards
Vox Telecom
Best regards,
I have submitted a reference number with my review. Nonetheless. *** .
I have submitted a reference number with my review. Nonetheless. *** .
Good Evening, as per our telephonic discussion, your request has been escalated. An agent will phone you on Monday with regards to the call out to your premises. Please feel free to contact us should you have any further queries. (Customer Support ***) (Business Support ***) Reference Numbers VOX*** / VOX***.
Best regards,
Good Evening, as per our telephonic discussion, your request has been escalated. An agent will phone you on Monday with regards to the call out to your premises. Please feel free to contact us should you have any further queries. (Customer Support ***) (Business Support ***) Reference Numbers VOX*** / VOX***.
Best regards,
Sadly, this was not the first request for a technician to come out. This was requested the first day, yet I was put through the very very frustrating rigmarol of troubleshooting. If you have a look at your call records you shoukd be abke to verify that HOURS I've spent on the phone with various consultants.
It seems i only managed to get Vox to agree to the call out after a complaining on a public platform.
Unfortunately I am now rather fed up of waiting for the day shift consultants, night shift staff, day manager, night manager and so on and so on. So I will not be waiting tI'll Monday, as I'm pretty certain as, per previous promises, there will be no resolution come Monday. Should this not be resolved before Monday morning, please see this as official cancellation , and refund my last payment as well as re-imburse our additional costs incurred. I have been patient for too long. 3 weeks should certainly have been enough time to "escalate" my complaint.
I think I am being taken advantage of now. And this after upgrading.... is that how a customer gets rewarded for agreeing to spend more with you?
Sadly, this was not the first request for a technician to come out. This was requested the first day, yet I was put through the very very frustrating rigmarol of troubleshooting. If you have a look at your call records you shoukd be abke to verify that HOURS I've spent on the phone with various consultants.
It seems i only managed to get Vox to agree to the call out after a complaining on a public platform.
Unfortunately I am now rather fed up of waiting for the day shift consultants, night shift staff, day manager, night manager and so on and so on. So I will not be waiting tI'll Monday, as I'm pretty certain as, per previous promises, there will be no resolution come Monday. Should this not be resolved before Monday morning, please see this as official cancellation , and refund my last payment as well as re-imburse our additional costs incurred. I have been patient for too long. 3 weeks should certainly have been enough time to "escalate" my complaint.
I think I am being taken advantage of now. And this after upgrading.... is that how a customer gets rewarded for agreeing to spend more with you?
Good Morning Ebrahim Peer,
We thank you for your query.
As per the feedback received we have been in contact with you regarding above-mentioned query. Our technical agent has assisted you to fix your connection, and you have confirmed that you are now able to connect and we do not have to send out an agent to your premises.
You have requested a credit for your downtime, which has been escalated to our accounts department for further assistance. Ref no - VOX 7463 515
Should you have any further queries, please feel free to contact our service desk at ********** .
Regards,
Vox Telecom
Best regards,
Good Morning Ebrahim Peer,
We thank you for your query.
As per the feedback received we have been in contact with you regarding above-mentioned query. Our technical agent has assisted you to fix your connection, and you have confirmed that you are now able to connect and we do not have to send out an agent to your premises.
You have requested a credit for your downtime, which has been escalated to our accounts department for further assistance. Ref no - VOX 7463 515
Should you have any further queries, please feel free to contact our service desk at ********** .
Regards,
Vox Telecom
Best regards,