AM
Asithandile M
1 reviews | Active since Sept 2017
28 Sept 2021, 11:01
No connectivity
Its been 3 days without internet tried calling several times and no one is able to give you time frame as to when the problem will be fixed.
We working from home how does one explain not being able to work for 2 today after long weekend. And no one will reimburse me for the cost incurred for the past 3 days buying data yet you have paid them in full for the month.
This is not the first time experiencing such with Vox and this is tiring and frustrating. All i can say Vox is the worst i have ever dealt with, given so many chances failing to rectify their mistakes.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Sept 2021, 11:30Dear Asithandile M ,
Kindly note that we have escalated your enquiry.
Customers may experience problems with no connectivity
We are currently aware of the matter and our Specialist are attending to this matter with high priority in getting this resolved.
Fault has been escalated to Metrofibre to investigate.
The Engineers are working on restoring the services.
We will keep you updated.
Vox
Kindly note that we have escalated your enquiry.
Customers may experience problems with no connectivity
We are currently aware of the matter and our Specialist are attending to this matter with high priority in getting this resolved.
Fault has been escalated to Metrofibre to investigate.
The Engineers are working on restoring the services.
We will keep you updated.
Vox
Vox Telecom's reply28 Sept 2021, 11:30
Official
Dear Asithandile M ,
Kindly note that we have escalated your enquiry.
Customers may experience problems with no connectivity
We are currently aware of the matter and our Specialist are attending to this matter with high priority in getting this resolved.
Fault has been escalated to Metrofibre to investigate.
The Engineers are working on restoring the services.
We will keep you updated.
Vox
Kindly note that we have escalated your enquiry.
Customers may experience problems with no connectivity
We are currently aware of the matter and our Specialist are attending to this matter with high priority in getting this resolved.
Fault has been escalated to Metrofibre to investigate.
The Engineers are working on restoring the services.
We will keep you updated.
Vox
AM
Asithandile M's updateReviewer Update
28 Sept 2021, 14:25Yeah right after how many days. still no connectivity. You shall await all my receipts on data spent for all these days, and we shall part ways amicably.
AM
Asithandile M's update28 Sept 2021, 14:25
Reviewer Update
Yeah right after how many days. still no connectivity. You shall await all my receipts on data spent for all these days, and we shall part ways amicably.