NO CONNECTIVITY AND NO SUPPORT

On Friday, the 24th of Feb our line went down. We contacted Vox, the support agent first made us unplug everything over and over again, then she insisted the entire area was down and did not allow us to log a ticket. Saturday, the 25th of March we contacted Vox again, then we were allowed to log the first ticket. MANY. Since then our Internet has not been restored and we have been down for 5 days, way over the 72 hour turnaround time. Vox does not keep us updated, when contacting the Call Center we are directed to contact Vuma and given a number that does not exist. Vox has been very unhelpful and extremely unprofessional passing the buck to Vuma who isn't even available to talk to. During one call, the agent was extremely rude and repeated "The turnaround time is 72 business hours!!!" about 10 times as if I was a complete idiot. We have logged several tickets and spoken with many agents with ZERO success!! Quick to debit your account, charge for the full month(even though you've been DAYS without connectivity) but slow to actually come to the party when an issue arises. What are we paying for? Will we be refunded the hundreds of Rand spent on Data?