NS
Nico S
1 reviews | Active since Oct 2016
31 May 2022, 13:57
No connectivity and feedback
At the beginning of May I logged a query that we had no internet connection for two days, yet the expectation is that we pay our account in full. We received two emails with ticket number, but no resolution or feedback until today. A few days after we received another email advising the case has bern closed but still no response or resolution on our query. So clients only matter to pay and to hell with service or giving feedback
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 May 2022, 15:33Good day Nico ,
Thank you for your review.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your review.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 May 2022, 15:33
Official
Good day Nico ,
Thank you for your review.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your review.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
NS
Nico S's updateReviewer Update
31 May 2022, 16:12The response was that the tickets will be closed. What kind of response is that. You are only valued when payments must be made.
NS
Nico S's update31 May 2022, 16:12
Reviewer Update
The response was that the tickets will be closed. What kind of response is that. You are only valued when payments must be made.