No connection with VOX and Openserve

I have had no connection since Tuesday 15 February 2022 at around 08:45. Eventually figured out that Openserve disconnected or cancelled my "link." For what reason? No idea! Vox is currently doing an "internal investigation" while I have not had wifi for 9 days straight now. Coming up on half of the month of February. I am fed up. How is this excuse acceptable? Your internal investigation on WHY I was disconnected is not my issue. My issue is: I don't have wifi. Even though I've paid for it in advance! This is *********. You charge someone for as service that you are currently NOT providing. I've spent almost R300 on airtime to phone vox almost daily. Listen to my recordings. I dont know what to do anymore. Vox is my service provider - they are the ones supposed to provide the service. Just connect me and THEN do the investigation!