1 reviews | Active since Sept 2015
No Connection Since 5th Jan 2024 no help give
Since Friday 05th Jan 2024 we have had no connection due to storm our Vox and TTP Connect are not working.
Herewith following ref VOX***0 VOX***1 VOX***8
My husband and daughter both work from home and require connection they are having to purchase data everyday to enable then to work.
Have been with Vox for over 4 year's now.
No one has even bother to come out and check to see what the problem is if it was caused from the lighting or what.
My line apparently has been suspended now so no one wants to help until i pay however i advised that there was no connection since the 5th Jan 2024.
How can i pay for something not working? The days without connection should be credited to my account.
I would glady pay once my service has been restored but not for days where no connection
I feel as though Vox have a no care attitude
Please help or i will change my service provider.
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Kindly note after waiting for 12 days Vox finally came out and replaced the Hapt Router.
Please note that i can't be held liable for internet usage from 5th up and until the 17th January 2024.
I reported our line down on numerous occasions however no Vox technical department came out.
Please can the 12 days be credited to my account and re-billed.
We also have a rental box of the battery power which belongs to Vox however they did not replace it and also causing problems which was advised.
I can't believe it's taken almost two weeks to resolve with me having to phone Vox everyday as well as sending emails.
I urgently require feedback.
Regards Felicia
Kindly note after waiting for 12 days Vox finally came out and replaced the Hapt Router.
Please note that i can't be held liable for internet usage from 5th up and until the 17th January 2024.
I reported our line down on numerous occasions however no Vox technical department came out.
Please can the 12 days be credited to my account and re-billed.
We also have a rental box of the battery power which belongs to Vox however they did not replace it and also causing problems which was advised.
I can't believe it's taken almost two weeks to resolve with me having to phone Vox everyday as well as sending emails.
I urgently require feedback.
Regards Felicia