LM
Linah M
1 reviews | Active since Dec 2018
07 Dec 2023, 11:15
No Connection for over 7 days and no assistance whatsoever
Im so dissapointed in VOX Telecoms,i have been with them over 5 years and wwhen i moved house over 2 months and suddently my device i snot working and ive been told it reflect as a new device with no data and hence they cannot switch it back on ,i haven't had connection for over 7 days and i'm being pushed from pillar to post. This is disgusting meanwhile my debit order for the month has gone off. Your service is unprofessional to say the least to have no one in your departments not be able to offer any help except you will call me back. I demand a reimbur*****t of my money for the days i have not had connection and i want to cancel my contract with immediate effect.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Dec 2023, 12:04Good day, Linah
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support Management team who will contact you shortly to provide feedback on the fault logged with Vumatel.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support Management team who will contact you shortly to provide feedback on the fault logged with Vumatel.
Kind Regards,
Vox
Vox Telecom's reply07 Dec 2023, 12:04
Official
Good day, Linah
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support Management team who will contact you shortly to provide feedback on the fault logged with Vumatel.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support Management team who will contact you shortly to provide feedback on the fault logged with Vumatel.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Dec 2023, 13:01Good day , Linah
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Dec 2023, 13:01
Official
Good day , Linah
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
LM
Linah M's updateReviewer Update
16 Dec 2023, 07:15The whole team are iars from management to the call centre,it's been 16 days I still don't have WiFi I have daily with my own airtime and get told they have escalated it and they will call me back.VOX is a ****,how do I pay 700 for WiFi that does not exist you are disgusting and I would never recommend your service to anyone.16 whole days we can do anything never mind the amount of airtime I use daily only to be **** to and told **** everyday,please refund me my money and come collect your stuput equipment from my house.!!!!****MERS!!VOX IS A ****!!
LM
Linah M's update16 Dec 2023, 07:15
Reviewer Update
The whole team are iars from management to the call centre,it's been 16 days I still don't have WiFi I have daily with my own airtime and get told they have escalated it and they will call me back.VOX is a ****,how do I pay 700 for WiFi that does not exist you are disgusting and I would never recommend your service to anyone.16 whole days we can do anything never mind the amount of airtime I use daily only to be **** to and told **** everyday,please refund me my money and come collect your stuput equipment from my house.!!!!****MERS!!VOX IS A ****!!