MV
Marilynne V
1 reviews | Active since Mar 2022
16 Mar 2023, 10:28
No connection for 4 days.
It is extremely difficult to log a fault telephonically. The waiting period for an operator is at least 10 minutes. SLA quoted is always 72 hours. No follow up. Why should I pay for a service that I am not receiving?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
16 Mar 2023, 10:35Good day, Marilynne V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged on 15/03/23 VOX***2
The Support team did escalate to the Network Provider, Vodacom with REF VOX***2
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged on 15/03/23 VOX***2
The Support team did escalate to the Network Provider, Vodacom with REF VOX***2
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Mar 2023, 10:35
Official
Good day, Marilynne V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged on 15/03/23 VOX***2
The Support team did escalate to the Network Provider, Vodacom with REF VOX***2
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
REF has been logged on 15/03/23 VOX***2
The Support team did escalate to the Network Provider, Vodacom with REF VOX***2
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Mar 2023, 08:55Good day, Marilynne V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Mar 2023, 08:55
Official
Good day, Marilynne V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox