CP
Charlene P
1 reviews | Active since May 2012
03 Jul 2022, 15:00
No connection and dissapointing service....again...FTTF support
My wifi does not work since the power was restored at 12 today.
I have tried resolving by using live chat 5 times (as you can't call them), but the chat is cut of everytime as the vox person does not respond fast enough and afcource no one will contact me to resolve as this is my problem?!?!?!??!?!?! Even when you are cut off and know that the issue is not resolved. Now I again need to load a Hallopeter complaint just to have my wifi sorted.
I have the screenshots of all chats (- Teboho Khosi, Ettiene Pretorius (twice), Brandon Crouse, Pfarelo Madadzh). Power light flickering, 'F' is on in green and a '6' is now red
Please contact me to resolve ASAP.
I need this sorted asap, the little time that we have power I cant use wifi..and everything in my house works on wifi!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 Jul 2022, 15:32Good day Charlene D, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply03 Jul 2022, 15:32
Official
Good day Charlene D, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
04 Jul 2022, 12:38Good day, Charlene D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 12:38
Official
Good day, Charlene D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
CP
Charlene P's updateReviewer Update
06 Jul 2022, 10:30Again, wifi not working since last night...number provided on your website does not exist...need it resolved!
CP
Charlene P's update06 Jul 2022, 10:30
Reviewer Update
Again, wifi not working since last night...number provided on your website does not exist...need it resolved!
Vox Telecom's replyOfficial
06 Jul 2022, 13:58Good day, Charlene D
Thank you for your query.
A request has been logged with our support team to contact you and assist with this matter.
Your ***
You can contact our 24/7 Support Center on *** or email ***
Regards
Vox
Thank you for your query.
A request has been logged with our support team to contact you and assist with this matter.
Your ***
You can contact our 24/7 Support Center on *** or email ***
Regards
Vox
Vox Telecom's reply06 Jul 2022, 13:58
Official
Good day, Charlene D
Thank you for your query.
A request has been logged with our support team to contact you and assist with this matter.
Your ***
You can contact our 24/7 Support Center on *** or email ***
Regards
Vox
Thank you for your query.
A request has been logged with our support team to contact you and assist with this matter.
Your ***
You can contact our 24/7 Support Center on *** or email ***
Regards
Vox
Vox Telecom's replyOfficial
07 Jul 2022, 13:23Good day , Charlene D
Thank you for your patience while this matter was being investigated.
The link tested as online.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
The link tested as online.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Jul 2022, 13:23
Official
Good day , Charlene D
Thank you for your patience while this matter was being investigated.
The link tested as online.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
The link tested as online.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox