No connection 2 weeks & No support

I have been without internet since 12 August 2021. Vox tried to blame it on Telkom for a week, only to find out the fault is on their side. They are still trying to pass the buck and play the blame game when I could clearly log onto the internet using Telkom guest details. The fault lies in whatever Vox is doing with the username they gave me. This issue has not been solved and I have to call them 3 times daily to get feedback which is the same thing over again. I am only 3 months in my agreement with them.

Their staff is nonchalant and uncaring. When I queried if I would be charged pro-rata considering that I am in the 2nd week without connection, they do not answer me. The absolute prime example of incompetence, ********* business practice and *****s.

I have lost business because of them. I have had to pay for data out of pocket. I have not been able to attend my online lectures and training for work.