KB
Kyle B
1 reviews | Active since Mar 2016
02 Mar 2023, 11:37
No communication/enthusiasm to get customer up and running.
i have sent emails, i have called in twice... both times i get told its been escalated. i already have fibre. I am switching to VOX. All i need is migration to happen. i.e. pull the line from the pool and put on VOX. i have a router installed which should work as it worked previously when i was with VOX. For some odd reason the line migration is not happening. Its really frustrating not having internet. I even told them in advance which date my line will be free 1st March... but still waiting.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Mar 2023, 12:54Good day, Kyle B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2023, 12:54
Official
Good day, Kyle B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
KB
Kyle B's updateReviewer Update
02 Mar 2023, 13:34A few minutes after your reply, I received a call that they will activate my line. 20 minutes later im up and running. It's sad i had to go through so much but The job has been done. Thank you. I really hope i don't have billing problems... as i've opted for the contract package.
KB
Kyle B's update02 Mar 2023, 13:34
Reviewer Update
A few minutes after your reply, I received a call that they will activate my line. 20 minutes later im up and running. It's sad i had to go through so much but The job has been done. Thank you. I really hope i don't have billing problems... as i've opted for the contract package.
Vox Telecom's replyOfficial
02 Mar 2023, 14:12Good day, Kyle
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Regards
Vox
Vox Telecom's reply02 Mar 2023, 14:12
Official
Good day, Kyle
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Regards
Vox