LF
Lise F
1 reviews | Active since Apr 2014
30 Jul 2024, 15:19
No communication or customer service
If you are a Vox customer, pray that you never have a question or a problem! I think their whole customer service division has been poisoned, because there is zero reaction. But they do have time to send me a reminder to pay my account, which has a zero balance! I cannot wait to get out of this contract! Do not believe one word these people tell you. Their customer service is non-existent and their standard feedback is silence!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
30 Jul 2024, 15:49Good day, Lise F
Thank you for your review
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Currently there is no open request linked to the account .
Regards
Vox
Thank you for your review
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Currently there is no open request linked to the account .
Regards
Vox
Vox Telecom's reply30 Jul 2024, 15:49
Official
Good day, Lise F
Thank you for your review
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Currently there is no open request linked to the account .
Regards
Vox
Thank you for your review
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Currently there is no open request linked to the account .
Regards
Vox
LF
Lise F's updateReviewer Update
30 Jul 2024, 16:18One of your people just phoned me, couldn't help me and put me through to some place where I was put on hold again! This is ridiculous! I want you to answer your phones or WhatsApp lines when I make contact. I also want you to stop sending me a reminder to pay my account if it had a zero balance!
LF
Lise F's update30 Jul 2024, 16:18
Reviewer Update
One of your people just phoned me, couldn't help me and put me through to some place where I was put on hold again! This is ridiculous! I want you to answer your phones or WhatsApp lines when I make contact. I also want you to stop sending me a reminder to pay my account if it had a zero balance!
LF
Lise F's updateReviewer Update
30 Jul 2024, 16:20There are thousands of people people on this platform who are complaining about your customer service and you just keep on ignoring it. I cannot decide whether you are incredibly *********** or incredibly arrogant.
Get someone who is actually able to do something about this issue to phone me back.
Get someone who is actually able to do something about this issue to phone me back.
LF
Lise F's update30 Jul 2024, 16:20
Reviewer Update
There are thousands of people people on this platform who are complaining about your customer service and you just keep on ignoring it. I cannot decide whether you are incredibly *********** or incredibly arrogant.
Get someone who is actually able to do something about this issue to phone me back.
Get someone who is actually able to do something about this issue to phone me back.
Vox Telecom's replyOfficial
01 Aug 2024, 10:02Good day, Lise
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that there was a friendly reminder notification sent.
Payment made 29th of July , only reflected 30 July hence the communication from VOX.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that there was a friendly reminder notification sent.
Payment made 29th of July , only reflected 30 July hence the communication from VOX.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2024, 10:02
Official
Good day, Lise
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that there was a friendly reminder notification sent.
Payment made 29th of July , only reflected 30 July hence the communication from VOX.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that there was a friendly reminder notification sent.
Payment made 29th of July , only reflected 30 July hence the communication from VOX.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox