NO COMMUNICATION FROM VOX TO COLLECT THE FIBRE EQUIPMENT AFTER CANCELLATION

We have given notice October, paid for November, informing them that our house is sold and they mut collect their Fibre equipment and cameras as we are moving the 10 Nov. All we get is Ref numbers. After I have paid, they debit my account again for the cameras and they refuse to refund me. I even emailed my notice letter and their acknowledgement that they have received the notice but still they refuse to refund the debit order payment. No response or calls to arrange to collect the items. We received one call but from sales asking if they can transfer our contract. No...we will be traveling for a year!! Nobody at VOX is interested to collect their property !!