BR
Barry R
1 reviews | Active since Jul 2023
14 Aug 2023, 18:36
No communication for a telekoms company.
Wow. Worst customer service. Vodacom will at least phone there customer back. Enter Vox telekoms. They just don't care. In a week they couldn't phone me back one with updates or relevant information. There is a problem on there side of things and I was just trying to resolve it but now I ended up canceling a service that I haven't even use yet. I wonder how long it will take to finalize this.
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Replies (2)
Vox Telecom's replyOfficial
14 Aug 2023, 19:10Good day Barry R
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply14 Aug 2023, 19:10
Official
Good day Barry R
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Aug 2023, 11:10 Good day, Barry R
Thank you for your patience whilst this matter was being investigated.
The project Management team received your order 10 Aug 2023.
A welcome letter was emailed to you on 11 Aug and yesterday 14 Aug , however Vox received feedback that you are still active with your current ISP till 19/08/2023.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The project Management team received your order 10 Aug 2023.
A welcome letter was emailed to you on 11 Aug and yesterday 14 Aug , however Vox received feedback that you are still active with your current ISP till 19/08/2023.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Aug 2023, 11:10
Official
Good day, Barry R
Thank you for your patience whilst this matter was being investigated.
The project Management team received your order 10 Aug 2023.
A welcome letter was emailed to you on 11 Aug and yesterday 14 Aug , however Vox received feedback that you are still active with your current ISP till 19/08/2023.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The project Management team received your order 10 Aug 2023.
A welcome letter was emailed to you on 11 Aug and yesterday 14 Aug , however Vox received feedback that you are still active with your current ISP till 19/08/2023.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox