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Adele R
1 reviews | Active since Apr 2012
07 Nov 2022, 10:16
No communication and actioning of requests
If I could rate a zero, I would. I have been trying to upgrade my line with Vox since 20 October 2022. All I ever receive is an automated responses to my emails Don't even bother calling their support line, you are put on hold forever. Worst service ever!
Time to cancel my contract and move on to better service providers!
Helpful (0)
Replies (3)0
Replies (3)AR
Adele R's updateReviewer Update
07 Nov 2022, 10:33Further to their audacity I am being billed for a 50mb line yet only receiving 20mb. What's with that Vox??
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Adele R's update07 Nov 2022, 10:33
Reviewer Update
Further to their audacity I am being billed for a 50mb line yet only receiving 20mb. What's with that Vox??
Vox Telecom's replyOfficial
07 Nov 2022, 10:45Good day, Adele R
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Nov 2022, 10:45
Official
Good day, Adele R
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
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Adele R's updateReviewer Update
07 Nov 2022, 11:20Wow I just received a call from Marco Hamilton at Vox who explained the reasons behind the non-communication. He resolved my issues and emailed me within 5 minutes regarding other queries. Thank you Marco you have restored my faith in Vox. You were extremely helpful and a superstar! 5/5
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Adele R's update07 Nov 2022, 11:20
Reviewer Update
Wow I just received a call from Marco Hamilton at Vox who explained the reasons behind the non-communication. He resolved my issues and emailed me within 5 minutes regarding other queries. Thank you Marco you have restored my faith in Vox. You were extremely helpful and a superstar! 5/5