NG
Nicolette G
1 reviews | Active since Jan 2024
08 Mar 2024, 07:10
No commiunication
I ordered a new line on Sunday 3rd March. Its now the 8th and everytime I call I get a different answer as to why they have not contacted me to install. Yesterday my online profile showed order in progress, today it says there are no orders. I work from home and have lost a whole weeks work. Please Please contact me asap.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
08 Mar 2024, 07:35Good day, Nicollette
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green [***]
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green [***]
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Best regards,
Vox Telecom's reply08 Mar 2024, 07:35
Official
Good day, Nicollette
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green [***]
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green [***]
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Best regards,
Vox Telecom's replyOfficial
08 Mar 2024, 07:35 Good day, Nicollette
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Best regards,
Vox Telecom's reply08 Mar 2024, 07:35
Official
Good day, Nicollette
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please take note of the below,
Vox Fibre Line Update [***]
To | Nicolette Green
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-03-02 22:19:26
Status | Sent Successfully
Message Headers |
Hi Nicolette Green
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with Vumatel - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. Vumatel will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Vumatel Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Vumatel to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Vumatel
Vumatel will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Best regards,
NG
Nicolette G's updateReviewer Update
08 Mar 2024, 07:38Good day, Its been 5 days and ive not received any communication re the installation. It says 2 days.
Please advise the status of my order.
Please advise the status of my order.
NG
Nicolette G's update08 Mar 2024, 07:38
Reviewer Update
Good day, Its been 5 days and ive not received any communication re the installation. It says 2 days.
Please advise the status of my order.
Please advise the status of my order.
Vox Telecom's replyOfficial
15 Mar 2024, 10:32 Good day, Nicolette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply15 Mar 2024, 10:32
Official
Good day, Nicolette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,