BH
Bill H

1 reviews | Active since May 2016

28 Nov 2016, 09:19

No answer

<p>It is sad that this is the only channel through which I can get service.</p> <p>So I phone accounts sales to upgrade my service as there are no response to my email.</p> <p>I am told I must speak to Jodine at fibre on ********** , at first the person I speak to transfers me and of course no answer.</p> <p>I phone back; someone picks up phone and puts it down immediately.</p> <p>Phone again, and again, and again and and… and … no answer.</p>

0
Replies (3)
Vox Telecom
Vox Telecom's reply28 Nov 2016, 10:28
Official

Good day Harry, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom.

Best regards,

Vox Telecom
Vox Telecom's reply28 Nov 2016, 13:13
Official

Good day Harry, please note that your Sales agent has been trying to get hold of you for assistance, however we failed. Can you please provide us with a suitable contact time?

Regards,
Vox Telecom.

Best regards,

Vox Telecom
Vox Telecom's reply30 Nov 2016, 14:35
Official

Good day Harry, thank you for your patience while getting the matter resolved. We have received feedback that the package has been changed - as per your request. Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***

Regards,

Vox Telecom

Best regards,