IM
Izelle M
1 reviews | Active since Jan 2018
04 Nov 2021, 19:16
NO AFTER SALES SERVICE FORM VOX
We cancelled our wifi as we supposed to move on 30 October. Our builders are behind on schedule and we have to stay on at our current premises. We have been trying since Tuesday to have our wi-fi reconnected. Vox has one excuse after the other and that is totally unacceptable!!New business had no problem connecting us and providing wi-fi yet after sale service has no idea how to deliver service!! How is it possible NOT to provide us with the same service we have been paying for for months on end????? How do they NOT have a record on us?
This is utter BS and totally unacceptable!!
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Replies (2)
Vox Telecom's replyOfficial
04 Nov 2021, 20:16Good day Izelle D
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply04 Nov 2021, 20:16
Official
Good day Izelle D
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
IM
Izelle M's updateReviewer Update
04 Nov 2021, 20:20***
IM
Izelle M's update04 Nov 2021, 20:20
Reviewer Update
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