BB
Bongiwe B
1 reviews | Active since Oct 2024
11 Oct 2024, 04:38
No access to internet
I called customer service I didn't receive any help I wrote numerous messages on WhatsApp and email my fiber has been off I don't have internet access I'm not happy with your service
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
11 Oct 2024, 06:58Good morning, Bongiwe.
Thank you for your review.
Kindly note that your service has been affected by an ongoing Openserve Outage in your area.
Vox Notice: Openserve FTTH: Customers may experience problems with no connectivity. Fault has been escalated to Openserve for investigation.
We have asked that the Support team call and update you on the progress of the outage.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your service has been affected by an ongoing Openserve Outage in your area.
Vox Notice: Openserve FTTH: Customers may experience problems with no connectivity. Fault has been escalated to Openserve for investigation.
We have asked that the Support team call and update you on the progress of the outage.
Kind Regards,
Vox
Vox Telecom's reply11 Oct 2024, 06:58
Official
Good morning, Bongiwe.
Thank you for your review.
Kindly note that your service has been affected by an ongoing Openserve Outage in your area.
Vox Notice: Openserve FTTH: Customers may experience problems with no connectivity. Fault has been escalated to Openserve for investigation.
We have asked that the Support team call and update you on the progress of the outage.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your service has been affected by an ongoing Openserve Outage in your area.
Vox Notice: Openserve FTTH: Customers may experience problems with no connectivity. Fault has been escalated to Openserve for investigation.
We have asked that the Support team call and update you on the progress of the outage.
Kind Regards,
Vox
BB
Bongiwe B's updateReviewer Update
11 Oct 2024, 12:20Thank you i received help
BB
Bongiwe B's update11 Oct 2024, 12:20
Reviewer Update
Thank you i received help
Vox Telecom's replyOfficial
11 Oct 2024, 12:33Thank you for the confirmation. We will let you know once the matter has been resolved.
Vox Telecom's reply11 Oct 2024, 12:33
Official
Thank you for the confirmation. We will let you know once the matter has been resolved.