Nightmare of a service

I have never experienced such bad service in my life.

I ordered a router with Vox on the 31st of July,after calling every day to find when it will be installed,fiber got installed on the 16th of August and the router was delivered on the 19th of August.

Nothing ever worked,called them every single day,till today I have no internet. The braveness of continuing advertising saying that they are live at my complex .

Then I got a call yesterday,booking another installation for 10:30 today,because VUMA can’t get the service up.

13:00 nobody pitched,after I made arrangements to be there when they come,no excuse,no apology nothing.

I’m very unhappy with Vox,service I feel I’m being taken for a fool.

This is just wrong it’s like they are doing me a favour.