Nightmare of a fiber service in connection and customer service

It is very disappointing that you answer selectively to suit your narrative , your only interest is to explain about payment and ignore the crux of the matter which is the poor customer service and useless connection service , just to put u up to speed , I app**** via vuma as the line was already installed and active , an activation under my name was done and the vuma guy advised you will be invoicing me , in my mail , I am very clear , I need month to month and I have my own router , gues what your colleagues were trying to upsell , they send a router , it is still sealed as delivered , before I know it , I received a statement that if cancel before 12 months I will have to pay back , hello 👋 I said month to month , nowhere did I make an agreement of 12 months .... coming to the crux , since this service was activated under your brand or transfered to your brand it is 80 % connected without internet ,, and when there is connection. It is between 12mbs and 9mbps , I have send mails to your customer services , gues what even if it is during the week , the mail is still auto answered , it creates tickets which never get attended , so don't talk as if there is a different between weekdays and week end , fact remain is there is no customer service and your service is poor , when your team decide to call me , advise them to talk about cancellation and refund me and you can keep ur service .