New VOX client utterly dissapointed.
I am a new customer of VOX fiber. They cut off my old supplier before the end of the month after repeated emails and calls stating that they should wait until the 1st of the month. They ignored this. I also found out today that they bill before rendering service. They ONLY supplier I have including cellphone companies that do this. They also billed me pro-rata for the 4-5 days in the previous month that I could still have used my previous supplier. I also spoke to a call center person that told me I would only be billed at the end of the month. She either did nod understand or she was flat out lying. When I spoke to a call center person this morning she was not sympathetic and just told me everything is in the terms and conditions.
Do not go to VOX! I am a new client and this is how they treat me! I think I will give my notice even though I only joined them this month. They have worse service than Cell-C.
This is underhanded and *********. They say it is in the small print but they are hiding the truth until you can't get out of the contract. They they say look at the small print. This is not how honest people do business. I think they are not allowed to this this as per CPA regulations. I will find out soon enough. I am a unhappy customer and will be getting legal advice.
This is underhanded and *********. They say it is in the small print but they are hiding the truth until you can't get out of the contract. They they say look at the small print. This is not how honest people do business. I think they are not allowed to this this as per CPA regulations. I will find out soon enough. I am a unhappy customer and will be getting legal advice.