New suspended Customer
<p>I signed up with Vox at the End of July.</p> <p>The 1st of August at 15:12pm I called the accounts department to find out when they will be deducting the monthly premium from my account, the lady that i spoke to said that it will still be deducted today ( 1st of August).</p> <p> </p> <p>The 2nd of August I received a sms stating the monthly debit went through at 19:38pm.</p> <p> </p> <p>Today the 3rd of August around 7pm my connection died.. I called the call centre at 19:17 to find out what is wrong, the gentlemen that answered informed me that my account has been suspended.....</p> <p> </p> <p>As far as I know this should be *****....</p> <p> </p> <p>Very nice way to treat a new customer.</p> <p> </p>
Good evening Alan Oldwage , thank you for bringing this to our attention.
Unfortunately we are unable to see any of your details, may I please ask that you send your details to *** in order for us to investigate your request.
Upon receiving your details, we can escalate the matter to the relevant department for assistance.
Regards,
Vox Telecom
Best regards,
Good evening Alan Oldwage , thank you for bringing this to our attention.
Unfortunately we are unable to see any of your details, may I please ask that you send your details to *** in order for us to investigate your request.
Upon receiving your details, we can escalate the matter to the relevant department for assistance.
Regards,
Vox Telecom
Best regards,
Hi Alan,
Apologies, I think we might have tracked your account. Are you using ADSL?
Regards,
Clarize.
Best regards,
Hi Alan,
Apologies, I think we might have tracked your account. Are you using ADSL?
Regards,
Clarize.
Best regards,
Hi Mr Oldwage,
As per feedback received, one of our agents has been in contact with you and you have been informed that the accounts was suspended due to RICA non-compliance.
Will you please check for an email sent from myself in order for us to get the matter resolved?
Regards,
Clarize.
Best regards,
Hi Mr Oldwage,
As per feedback received, one of our agents has been in contact with you and you have been informed that the accounts was suspended due to RICA non-compliance.
Will you please check for an email sent from myself in order for us to get the matter resolved?
Regards,
Clarize.
Best regards,
Good Morning Mr Oldwage,
As per feedback received, your RICA documents has been approved and we have activated the account. One of our agents has been in contact with you.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Best regards,
Good Morning Mr Oldwage,
As per feedback received, your RICA documents has been approved and we have activated the account. One of our agents has been in contact with you.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Best regards,