New order - Account Number: ***

Unfortunately I made the mistake of ordering another line with VOX! I keep forgetting the **** i always have to go through with you people.

Friday 26th August my line gets disconnected/ no internet, TTConnect did this as they disconnected the previous owner and now need to change ownership etc.

I then informed Brighton of this on the 26th Aug - he advised he will follow up / find out what's happening, today 30th still waiting for an update and still not connected.

29th Aug, I contacted VOX, calls dropped for more than 30mins as people kept transferring my call - since no one could assist and no one could tell me who the project manager was???

29 Aug - Was transferred to Phile / Phule, she had advised that TT Connect had not done the handover, we requested to speak to a manager - she advised she would escalate and get back to me.... We STILL await that call!

29th Aug - I called TT Connect, sitting waiting for the basics from VOX is getting me nowhere and having no interent is costing me a lot of money! TT Connect advised the handoever was already done on Friday! So what have you people done since??? TT Connect was awwsoom, with the first call, they were able to give me all the details, Vox could learn the basic customer service from TT Connect!

29th Aug I escalated on social media! Was told the project manager will be in contact??? Guess what? We are still waiting! I wonder if this is a real life person!

So tell me? to what extent do I need to go through to help VOX do their jobs?

@Jonathan, if this is something you can not assist with, refer me to the correct manager as i need this resolved today!