New fibre line not working

I have been struggling for a week now to get my new fibre line ready. Vox has sent 2 technicians to my house and everytime they arrive here, they cannot complete my setup as vodacom fibre line is off. Then they call my to say a technician is on their way and I tell them the fibre line is not active as the ONT light is flashing, yet they say the line is working and someone will come to complete the installation. Then a new technician arrives, and leaves as the line is not working. Then I have to phone vox and keep on the line for 40minutes only to be cut off. Then I try to explain it to them on their whatsapp line, then they simply cannot understand and refers me to different departments for a full 2 hours.. this is extremely frustrating and being a new customer very concerning. If you can't fix this issue I will have to move to a different service provider immediately. Its extremely difficult to communicate with vox as they dont have direct lines only a call centre and email. My FIBRE IS NOT WORKING AND THE LINE IS NOT ACTIVE. DO NOT REFER ME TO THE PMO DEPARTMENT OR ANY DEPARTMENT JUST FIX IT