BW
Bennie W
1 reviews | Active since Jul 2019
19 Jan 2023, 15:41
New customers gets lower rate than existing customers
Vox dropped their prices on 100/100 Fibre from R899 to R799 Month to Month. But they will not reduce pricing for existing customers. Only new customers get the lower rate. I need to cancel and resubscribe (and maybe lose my connection for a few days). It makes no sense.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Jan 2023, 17:53Good day Bennie D
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2023, 17:53
Official
Good day Bennie D
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Jan 2023, 07:36Good day , Bennie D
Thank you for your patience whilst this matter was being investigated.
Please note that the package as advertised is only applicable for new customers signing up with Vox.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Please note that the package as advertised is only applicable for new customers signing up with Vox.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Jan 2023, 07:36
Official
Good day , Bennie D
Thank you for your patience whilst this matter was being investigated.
Please note that the package as advertised is only applicable for new customers signing up with Vox.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Please note that the package as advertised is only applicable for new customers signing up with Vox.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
Any customer experiencing difficulty or require assistance are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox