VV
Vicky V
1 reviews | Active since Sept 2021
08 Feb 2023, 11:15
New Customer begin treated badly already and I haven't even been billed yet.....
I'm a new customer. When I queried to couldn't wait to sign me on. There where 2 agents that wanted to sign me on. Now that I'm signed on and trying to find out how long it would take to receive a modem, I can get no answer from them It's been 3 days now, the warehouse that it need to come from is in Durban. I'd like to know why it takes 3 days and then I haven't even received the waybill number. When I called the customer service, those people all of attitudes and is sarcastic with the clients. They only know how to irrate the clients even more and have no clue on query resolution. I'm beginning to regret my decision to join Vox. Takealot takes faster to deliver packages from JHB and Cape Town.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
08 Feb 2023, 11:55Good day, Vicky V
Thank you for your review.
Kindly note that the details of your query has been sent to the Account Manager to assist.
We received confirmation that Fibre router has been shipped.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Account Manager to assist.
We received confirmation that Fibre router has been shipped.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Feb 2023, 11:55
Official
Good day, Vicky V
Thank you for your review.
Kindly note that the details of your query has been sent to the Account Manager to assist.
We received confirmation that Fibre router has been shipped.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Account Manager to assist.
We received confirmation that Fibre router has been shipped.
We will provide feedback to you soonest.
Kind Regards,
Vox
VV
Vicky V's updateReviewer Update
08 Feb 2023, 15:19Now I see the router is now all of a sudden coming from Cape Town and not Durban, which means your customer service lady **** to me. This is making me angrier... I want my modem by end of business day tomorrow. There is other social media platforms I can share this with. Customers should not be treated this way and in my opinion this whole process should have been smoother. I app**** end December and advised on my notice period. Why the lack in service and the disrespect from customer servic
VV
Vicky V's update08 Feb 2023, 15:19
Reviewer Update
Now I see the router is now all of a sudden coming from Cape Town and not Durban, which means your customer service lady **** to me. This is making me angrier... I want my modem by end of business day tomorrow. There is other social media platforms I can share this with. Customers should not be treated this way and in my opinion this whole process should have been smoother. I app**** end December and advised on my notice period. Why the lack in service and the disrespect from customer servic
VV
Vicky V's updateReviewer Update
09 Feb 2023, 06:23Just to add to my last reply. I am now also being billed, So they quick to sign on, quick to bill and no sign of the modem or service yet....????
VV
Vicky V's update09 Feb 2023, 06:23
Reviewer Update
Just to add to my last reply. I am now also being billed, So they quick to sign on, quick to bill and no sign of the modem or service yet....????
Vox Telecom's replyOfficial
15 Feb 2023, 13:43Good day, Vicky V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router was delivered for a self install.
A query has been logged regards to the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router was delivered for a self install.
A query has been logged regards to the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Feb 2023, 13:43
Official
Good day, Vicky V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router was delivered for a self install.
A query has been logged regards to the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router was delivered for a self install.
A query has been logged regards to the billing dispute.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox