SM
Sibongile M
1 reviews | Active since May 2016
28 Dec 2022, 15:19
Never use Vox
I am so frustrated with Vox and vumatel. A combination from hell. I ordered 200/200 on the 27th November, till this day my order is pending. Took them 2 weeks to Rica after fighting to hell and back with them. There after they told me that Vumatel will activate….. till this day. The sales agent isn’t helpful. I have been promised lies
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
28 Dec 2022, 16:01Good day, Sibongile M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Dec 2022, 16:01
Official
Good day, Sibongile M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
SM
Sibongile M's updateReviewer Update
28 Dec 2022, 16:46I hope this won’t take another 3 weeks. I work hybrid and this has inconvenienced me financially. Everyone keeps promising but no action is done
SM
Sibongile M's update28 Dec 2022, 16:46
Reviewer Update
I hope this won’t take another 3 weeks. I work hybrid and this has inconvenienced me financially. Everyone keeps promising but no action is done
Vox Telecom's replyOfficial
28 Dec 2022, 18:21Good day Sibongile M,
Thank you for your review.
Kindly note that we have added it to the existing escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
Kindly note that we have added it to the existing escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply28 Dec 2022, 18:21
Official
Good day Sibongile M,
Thank you for your review.
Kindly note that we have added it to the existing escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your review.
Kindly note that we have added it to the existing escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
SM
Sibongile M's updateReviewer Update
02 Jan 2023, 10:03I’m not shocked that I still haven’t receive feedback from 1 phone and email your project management team. Your service is honestly very poor, how does one wait for an order over a month?
SM
Sibongile M's update02 Jan 2023, 10:03
Reviewer Update
I’m not shocked that I still haven’t receive feedback from 1 phone and email your project management team. Your service is honestly very poor, how does one wait for an order over a month?
SM
Sibongile M's updateReviewer Update
03 Jan 2023, 12:17I honestly don’t believe how this company operates. Since the 27th Nov 2022, I haven’t got sorted on my fibre order. Everyone keeps on escalating the query but no action is taken
SM
Sibongile M's update03 Jan 2023, 12:17
Reviewer Update
I honestly don’t believe how this company operates. Since the 27th Nov 2022, I haven’t got sorted on my fibre order. Everyone keeps on escalating the query but no action is taken
Vox Telecom's replyOfficial
15 Jan 2023, 19:42 Good day Sibongile M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been assisted and advised accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been assisted and advised accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Jan 2023, 19:42
Official
Good day Sibongile M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been assisted and advised accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been assisted and advised accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox