XK
Xoli K
1 reviews | Active since May 2019
30 Jul 2024, 18:03
Never Order VoxTelecoms Fibre
This is the most cruel and disgusting service. I got fiber installation on 20 Jul 2024 & router ewd delivered on 24 July. Until the 29th the connection is down been calling their technical team and they failed even the technician came to check and couldn't determine why fiber is down. When i canceled they billed for cancellation R1000 and for August 2024 another R1000. How do you bill fiber use for August 2024 when contract was canceled on 29 July ...their sales Tracey Dacey was the worst !!! Very useless
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Replies (2)
Vox Telecom's replyOfficial
30 Jul 2024, 18:55Good day, Xoli K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Jul 2024, 18:55
Official
Good day, Xoli K
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
XK
Xoli K's updateReviewer Update
30 Jul 2024, 20:26Soon as in when because i keep sending emails to Vox cancelations, accounts, help, officials and none is responding. You cant charge me twice firstly if you charge cancelation with immediate effect as of 29 July 2024 why are you charging August as this contract is cancelled. In your I invoice you said cancelation is effective from 1 September . i said with immediate effect,this network is not working ever since it was installed on 24. July. I hate this service. Please make my cancelation as of 29 July as indicated and remove the August invoice I never used this connection its not working
XK
Xoli K's update30 Jul 2024, 20:26
Reviewer Update
Soon as in when because i keep sending emails to Vox cancelations, accounts, help, officials and none is responding. You cant charge me twice firstly if you charge cancelation with immediate effect as of 29 July 2024 why are you charging August as this contract is cancelled. In your I invoice you said cancelation is effective from 1 September . i said with immediate effect,this network is not working ever since it was installed on 24. July. I hate this service. Please make my cancelation as of 29 July as indicated and remove the August invoice I never used this connection its not working