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Angelique W

1 reviews | Active since Jul 2023

10 Jul 2023, 11:07

NEVER NEVER AGAIN - VOX TELECOM!

I don't even think the 1 star is deserved!!

Absolute worse experience in my life! I have booked on the 4th of June 2023 to have my wifi installed the 3RD of July - This gave them a month!! It is the 10th of July - still nothing! I have spoken to Marcello (Supposed to be a Team Leader - he gives me customer support number to assist furter). Katlego, is also not taking my calls. I have paid in full for July - they had an entire month to prepare. The tenants before me, was also with Vox (Vox didn't release the line when it was cancelled by the previous tenant.)

It is absurd!!

0
Replies (5)
Vox Telecom
Vox Telecom's reply10 Jul 2023, 12:34
Official
Good day, Angelique W
 
 Thank you for your review. 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Best regards,

Vox Telecom
Vox Telecom's reply13 Jul 2023, 11:02
Official
Good day, Angelique W

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that line has been activated and the router delivered.

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox

Best regards,

AW
Angelique W's update13 Jul 2023, 11:08
Reviewer Update
Yes, I have an active line - check my speed on a 100mb/100mb line that I pay R900.00 for!
Vox, your service is pathetic. Project Management, didn't even contact me!

I want my line corrected - I still can't work!!

These 2 screenshots were done on 2 different days!

2023-07-12WhatsApp Image 2023-07-13 at 09.53.46.jpg 26.32 KB Remove WhatsApp Image 2023-07-13 at 09.53.46.jpg 26.32 KB

AW
Angelique W's update13 Jul 2023, 11:08
Reviewer Update
Yes, I have an active line - check my speed on a 100mb/100mb line that I pay R900.00 for!
Vox, your service is pathetic. Project Management, didn't even contact me!

I want my line corrected - I still can't work!!

These 2 screenshots were done on 2 different days!

2023-07-12WhatsApp Image 2023-07-13 at 09.53.46.jpg 26.32 KB Remove WhatsApp Image 2023-07-13 at 09.53.46.jpg 26.32 KB

AW
Angelique W's update18 Jul 2023, 19:21
Reviewer Update
My message to Jacques du Toit:
I want urgent attention to my request as I have now reached the point where I am completely fed up!

I have ordered my Wifi on the 4th of June 2023, it would have been installed on the 3rd of July (I paid the 24th of June already for the month of July).
I got a router delivered, for self installation - does VOX not install routers and check that the connection is running smoothly?
My router reaches one bar and it flickers - I have phoned EVERY SINGLE DAY, I have emailed EVERY SINGLE DAY, my whatsapps to Marcello is left unread (guess, he got his commission, so who cares about the customer?)
I am paying R899.00 a month for a 100mb/100mb line - I HAVE NOT ONCE ON A TEST GOT MORE THAN 20MB????
Your call centre first told me that I need to pay for a call out, then it changed to that I get 1 free call out - the call out was cancelled because of some family emergency.
Looks like complaining on Hello Peter, does not even get attention. I have had enough of renting an office space, so that I can do my job - BECAUSE THE WIFI I PAY FOR DOESN'T WORK!
I am tired that every email I send, I just get a response "your ticket has been updated" - but no solution, no contact even!
I trust that I will be called tomorrow morning and that someone will be sent out TOMORROW.
It is really unfair towards a paying customer to deliver this service, well deliver no service as my wifi line I am paying for is not even delivered to me.
I am fed up, VOX is costing me money!