MC
Monika C
1 reviews | Active since Dec 2019
15 Mar 2022, 08:00
Never fails to disappoint (again)
Hi. Despite reporting the fault 3 times, Vox has failed to respond to my request to repair it. Reference number ***2 AND ***8. Vox appears better at generating reference numbers than attending to customer service issues.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 Mar 2022, 09:20Good day, Monika C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2022, 09:20
Official
Good day, Monika C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MC
Monika C's updateReviewer Update
15 Mar 2022, 10:13Thank you, this has now been resolved
MC
Monika C's update15 Mar 2022, 10:13
Reviewer Update
Thank you, this has now been resolved
Vox Telecom's replyOfficial
16 Mar 2022, 13:37 Good day, Monika C Thank you for your patience whilst this matter was being investigated. Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite support team assisted , We discovered the Ruckus PoE unit was unplugged. Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox
Vox Telecom's reply16 Mar 2022, 13:37
Official
Good day, Monika C Thank you for your patience whilst this matter was being investigated. Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite support team assisted , We discovered the Ruckus PoE unit was unplugged. Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox