BF
Boris F
1 reviews | Active since Mar 2024
08 Mar 2024, 21:20
Never ever use them if you have an alternative. The worst among bad.
Worst telcom provider, probably the worst in the world.
Zero accountability, they give you ETA to install fibre (at the site where the cable was working for the previous tenant) and then almost do nothing and feed you with excuses.
Can you believe that it can take 4 months to install the fibre?
even then they finally gave an exact date and nothing happened, only once you asked what is the status they again postponed for 2 weeks more, always finding 3rd party as an excuse.
I ve worked in lived in 4 different countries, and they are far worse than anyone I've expierenced ever or heard from anyone.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Mar 2024, 22:03Good day, Boris
Thank you for the review. Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review. Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply08 Mar 2024, 22:03
Official
Good day, Boris
Thank you for the review. Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review. Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
BF
Boris F's updateReviewer Update
08 Mar 2024, 22:15*** LTD/X***
As I see you have probably thousands of customers that waiting 4 months and it is hard to find
image.png 14.71 KB
That is funy response from Vox after 2,5 months with 0 results, basically saying : "oh my god it is so hard to set up a wire in the building where other companies already using this provider"
I understand it is difficult if you have useless suppliers together with own zero intention to finish your job and in 21th century just saying, "it is rocket science to go and set up a wire in the building where other companies already using this provider
"Supplier follows his own process" - you are the service provider , we are your customer and not some 3rd party, it is your responsibility to control them and deal with this, not us - begging for internet for 4 months
And Take longer as I see now, means we probably will have to wait half a year for our fibre.
As I see you have probably thousands of customers that waiting 4 months and it is hard to find
image.png 14.71 KB
That is funy response from Vox after 2,5 months with 0 results, basically saying : "oh my god it is so hard to set up a wire in the building where other companies already using this provider"
I understand it is difficult if you have useless suppliers together with own zero intention to finish your job and in 21th century just saying, "it is rocket science to go and set up a wire in the building where other companies already using this provider
"Supplier follows his own process" - you are the service provider , we are your customer and not some 3rd party, it is your responsibility to control them and deal with this, not us - begging for internet for 4 months
And Take longer as I see now, means we probably will have to wait half a year for our fibre.
BF
Boris F's update08 Mar 2024, 22:15
Reviewer Update
*** LTD/X***
As I see you have probably thousands of customers that waiting 4 months and it is hard to find
image.png 14.71 KB
That is funy response from Vox after 2,5 months with 0 results, basically saying : "oh my god it is so hard to set up a wire in the building where other companies already using this provider"
I understand it is difficult if you have useless suppliers together with own zero intention to finish your job and in 21th century just saying, "it is rocket science to go and set up a wire in the building where other companies already using this provider
"Supplier follows his own process" - you are the service provider , we are your customer and not some 3rd party, it is your responsibility to control them and deal with this, not us - begging for internet for 4 months
And Take longer as I see now, means we probably will have to wait half a year for our fibre.
As I see you have probably thousands of customers that waiting 4 months and it is hard to find
image.png 14.71 KB
That is funy response from Vox after 2,5 months with 0 results, basically saying : "oh my god it is so hard to set up a wire in the building where other companies already using this provider"
I understand it is difficult if you have useless suppliers together with own zero intention to finish your job and in 21th century just saying, "it is rocket science to go and set up a wire in the building where other companies already using this provider
"Supplier follows his own process" - you are the service provider , we are your customer and not some 3rd party, it is your responsibility to control them and deal with this, not us - begging for internet for 4 months
And Take longer as I see now, means we probably will have to wait half a year for our fibre.
Vox Telecom's replyOfficial
09 Mar 2024, 07:37Good day, Boris
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2024, 07:37
Official
Good day, Boris
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox