NEVER AGAIN

Where do I start…

First of all I wish that I could put down 0 start to be very honest. Client service was amazing until after my device was installed, then everything got delayed. My internet was out more than it was on.

This did not bother me as much. I think the thing that upsets me the most is that after I closed my account with them they reached out and said that my device will be collected. They told me that the device would be collected even before I moved into my new house. It has been 6 months since I have closed my account with them. This means that every month since I have closed my account I have been receiving calls that my device has still not been return and I have been asked for my new home address in order for Vox to come and COLLECT my device. The device is still in my office waiting. Fast forward to today I have received a notification that there are some of my debit orders that could not be payed because of a shortage of money in my account and to my surprise - I saw a R 1 999 debit order from VOX. Furiously I phoned the Service desk to find out what is happening and why after 6 months of not being with them, they unleash the beast with this debit order. The consultant told me that they have send me an email and SMS (I have not received the SMS on my end) telling me that I have an outstanding payment because I have failed to return my device. According to him they do not do collections and that I have to courier it to their warehouse. This is the FIRST time I heart that they do not collect. All the other consultants I have spoken to told me that my device will be collected but this one tells my they don’t collect?

After I raised my concern with the consultant he went on to tell me that I need to send the device to this warehouse and only then will I be refunded for the device. The refund makes sense to me but what doesn’t is the fact that I have not been assisted in the way that they said they would assist me. The lack of communication between VOX consultants are some what repulsive.

Never in my life will I use vox again. I would rather buy Data from vodacom each month then work with them again

Very disappointed