Never again

Was a happy and paying customer until I contacted Vox to transfer my Fibre as I was moving house. Their solution was to make me pay for the cancellation month and the new service month meaning a double bill. This outcome may have been expected if changing ISP's but this was not the case. When querying this questionable practice I was told that this is detailed in their terms and conditions. I then escalated from Mart to Phumi within their (anti) customer service centre and this achieved nothing but a doubling down on their stance. What a ridiculous situation. I will take my R1,700 per month elsewhere thank you very much, I will also be sure to never go near Vox as a service provider ever again.