SM
Simon M
1 reviews | Active since Feb 2015
19 Jun 2023, 09:36
Network
Its 3 days now network is down at kempton park Glen Marias no communication or update whatsoever yet we pay on time
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
19 Jun 2023, 09:58Good day Simon
Kindly note that the details of your query has been sent to the Support team to assist.
Customers are updated on the Social Media pages as well as sms's and email to cusotmers who are registered for outage notifications.
Vox Notice: Vumatel GPON Services FTTH.East Rand - Kempton Park - Glen Marais. Customers may experience problems with no connectivity.
Currently there is no ETA.
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Kindly note that the details of your query has been sent to the Support team to assist.
Customers are updated on the Social Media pages as well as sms's and email to cusotmers who are registered for outage notifications.
Vox Notice: Vumatel GPON Services FTTH.East Rand - Kempton Park - Glen Marais. Customers may experience problems with no connectivity.
Currently there is no ETA.
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Vox Telecom's reply19 Jun 2023, 09:58
Official
Good day Simon
Kindly note that the details of your query has been sent to the Support team to assist.
Customers are updated on the Social Media pages as well as sms's and email to cusotmers who are registered for outage notifications.
Vox Notice: Vumatel GPON Services FTTH.East Rand - Kempton Park - Glen Marais. Customers may experience problems with no connectivity.
Currently there is no ETA.
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Kindly note that the details of your query has been sent to the Support team to assist.
Customers are updated on the Social Media pages as well as sms's and email to cusotmers who are registered for outage notifications.
Vox Notice: Vumatel GPON Services FTTH.East Rand - Kempton Park - Glen Marais. Customers may experience problems with no connectivity.
Currently there is no ETA.
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
SM
Simon M's updateReviewer Update
19 Jun 2023, 16:44Another day is ending am still without network, what a pathetic after sales service
SM
Simon M's update19 Jun 2023, 16:44
Reviewer Update
Another day is ending am still without network, what a pathetic after sales service
Vox Telecom's replyOfficial
20 Jun 2023, 12:06Good day, Simon
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2023, 12:06
Official
Good day, Simon
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox