Netstream and Vox telecom

Dear Netstream and Vox Customer Support,I am writing to express my extreme dissatisfaction with the recent service I have received regarding my internet connection issues. Over the past five days, I have experienced a complete lack of internet connectivity and a frustrating lack of resolution from your support teams.Here is a summary of the events:Day 1: After noticing the outage, I contacted customer support and was told that the issue was unclear.Day 2: I called again and was informed of an outage in the area with no estimated time of resolution provided.Day 3: I followed up once more and was assured that the issue was known and being worked on.Day 4: I was told that technicians were on site but still could not provide an ETA for the resolution.Day 5: I received an email stating that the network/lines had been fixed. However, my internet connection was still not working. Upon calling and emailing again, I discovered that my ticket had been closed without confirming if my connection had been restored. I had to open a new ticket to have the issue addressed.The lack of communication, repeated need for follow-ups, and closure of my ticket without resolution is unacceptable. This experience has caused significant disruption and inconvenience.Given this situation, I am now seeking a better service provider in my area. I expect a prompt and effective resolution to this issue, including confirmation that my internet connection is fully restored and an explanation for the poor handling of my case.