Negligent Service Providers!

On the Friday the 14th of October I contacted Vox because my wifi was not working. They informed me it was a Metro Fibre issue. My issue is I pay Vox and not Metro Fibre but I have been left to deal with the issue at hand on my own. My wifi has not been working for over a week and Vox will likely not reimburse me because of this matter yet it is still my issue to resolve because I've been left to fend for myself. Till this day I have not received a single phone call or email from Vox to see if the matter has been resolved but come the 1st that debit order will go off.

I am paying for a service I am not even using.Your customer service is unacceptable. It is very discouraging to remain with a service provider who does not care about the service their customers receive. I have lost all confidence in your services.