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Freddie E

1 reviews | Active since May 2014

15 Jun 2023, 18:24

Need your assistance

Good day I have been trying for weeks now too cancel my request for my services to be cancelled because I will not be able to afford the cancellation fee of R2700 I would rather allow my services to continue until my contract ends please assist.

0
Replies (5)
Vox Telecom
Vox Telecom's reply15 Jun 2023, 19:15
Official
Good day Freddie Thank you for your post.Kindly note that the details of your complaint has been sent to the Cancellation  team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
FE
Freddie E's update15 Jun 2023, 21:20
Reviewer Update
Thanks for your quick reply.
Vox Telecom
Vox Telecom's reply20 Jun 2023, 10:12
Official
Good day Freddie,

 Thank you for your patience whilst this matter was being investigated. 
We received confirmation that retraction is possible and an order has been logged  X***

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox 


 
FE
Freddie E's update28 Jun 2023, 12:58
Reviewer Update
Good day Vox I am struggling with your agents to remove the cancellation fee from my account after numerous calls since last week the issue hasn't been resolved and I can not keep on calling and spend a lot of money to be placed on continues hold's for a very long time your assistance will be highly appreciated God Bless.
Vox Telecom
Vox Telecom's reply05 Jul 2023, 13:40
Official
Good day, Freddie 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that the cancellation charges on the account have been credited. The updated Statement has been sent to you via email. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox