Hellopeter
Share Your Experience
JK
Jeandre K

1 reviews | Active since Jun 2016

27 Jun 2016, 10:24

Need an answer

<p> </p> <p>Dear Vox. I have 200 gigs left however getting a capped paged. when i phoned tech support thy told me thy don't need to log it as thy are aware of the problem, now i have been offline since the 17th its been more than a week. I would like a resolution or at least an ETA on when it will be fixed</p>

0
Replies (4)
Vox Telecom
Vox Telecom's reply27 Jun 2016, 10:33
Official

Good day Mr Jeandre Kapp,

Thank you for bringing this to our attention, we are currently investigating your request. An agent will be in contact shortly - Ref no VOX **********

Regards
Vox Telecom

Best regards,

Vox Telecom
Vox Telecom's reply27 Jun 2016, 11:27
Official

Dear Jeandre Kapp,

We have tried to contact you regarding your query. but could not get hold of you. Kindly provide us with a suitable contact time for us to reach you to resolve this matter as soon as possible.

Regards
Vox Telecom

Best regards,

JK
Jeandre K's update27 Jun 2016, 11:33
Reviewer Update

Hi I am avalable after 5 or via email @ ***

my ID *** if you need to look at my account

Vox Telecom
Vox Telecom's reply28 Jun 2016, 07:55
Official

Good day Jeandre Kapp

We have been in contact with you regarding your query, and have informed you that we are investigating your request. Unfortunately we cannot provide you with an estimate time frame as to when this will be resolved.

We have also provided you with a test account to use during this time frame.

Please accept our sincere apology for all the inconvenience caused.

Regards
Vox Telecom

Best regards,