PS
Phakie S
1 reviews | Active since Jul 2017
13 Apr 2023, 09:30
NEED ACCOUNT TO BE ACTIVATED URGENTLY
It seems like the only way to get through to Vox is through Hellopeter 😒 My account is always up to date for 2 years now. Vox sent me a notice of suspension and I sent P.O.P. I was unaware there is an extra R649 amount due because I never received the invoice. Anyway, I've made an immediate payment, sent P.O.P and I can't get through to accounts so that services can be restored. Please assist urgently. I use this line for my businesses and it's extremely difficult to run my businesses without a connection. I just need my services to be activated, that's all. My account number is: *** Ticket numbers: VOX***8 & VOX***1
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Vox Telecom's replyOfficial
13 Apr 2023, 10:10Good day, Phakie S
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox
Vox Telecom's reply13 Apr 2023, 10:10
Official
Good day, Phakie S
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox
Please note that the details of your complaint has been sent to the Accounts team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
Regards
Vox