MY WORST EXPERIENCE WITH VOX TELECOM

On the 9th of April 2024 Vox decided to deactivate my internet connection for my Wifi without any explanation. I called the support line the very same day in the evening, no one could tell me the reason why they don't cut my internet. They checked my account, it is paid in full. They took my number and said they will call me back, no one did. I came back from work on the 10th of April to a house without wifi. I called Vox again. The new support guy whose name is Andy Mdluli told me to call Mweb, they are the one who disabled my internet because my profile has 2 accounts. One in Jhb and another in Cape Town. Why would someone decide to cut my internet connection based on that? Both accounts are paid every month and they have different addresses, why is this an issue all of a sudden? I was told to contact Mweb. I still don't have Wifi. On the 11th of April I called Mweb, the support guy who assisted me was confused 😕 because he could only see one active account under my profile. I explained that the disabled connection was under Vox and not Mweb. They said if I had an issue with Vox, I need to call Vox directly, they have nothing to do with that account. On the 12th of April I called Vox again, they still did not have an explanation why I did not have internet connection. I was told that they were still waiting for Vumatel to advise. Chelsea Booysen sent me an email pretty much telling me that I need to provide my proof of address before they can reactive my internet. Once I have submitted my proof to her and she is happy that I genuinely stay where I said I stayed she will log a call with Vumatel to activate my connection which will take 72 business hours. Why am I being inconvenienced? I have spent over R400 last week buying data when I have paid for a service i am not receiving. I want Vox to reimburse me my money and reconnect my wifi. I will be writing a bad review everyday until my issue is sorted.

I am so annoyed.